- english, Japanese
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Great Place to Stay in Tokyo and Friendly Host!
Overall, we really enjoyed our stay and Robert was a fantastic host. The apartment was clean, spacious (for a Tokyo apartment), and located in a quiet neighborhood. As stated in the listing, it is about a 10 minute walk to the closest station, which is a litte far, but easily doable. There are a good amount of restaurants to pick from that are close to the station. Robert was always quick to reply and very helpful when we had any difficulties. He also provided clear, in-depth steps on how to get to the apartment from both Haneda and Narita airport.
Just a heads up, when we arrived to the apartment there was a sign saying that the pocket wifi is not guaranteed, so make sure to message him beforehand if this is important to you. However, there is free internet inside the apartment.
Perfect apartment for the two of us
Neighborhood location, easy walk to the train, lots to see around the area. Short (5-10 minutes) train ride into Shibuya, great connections to other Tokyo sites.
Will definitely stay here again. Highly recommended!
Apartment lies between Sakurashinmachi (10”) And Komazawa (14”) in the Setagaya Prefecture. Fun neighborhood to explore
Spacious but dusty
The room was spacious enough for 3 people. We really liked the fact that there was a bedroom and a separated living/TV area.
Unfortunately, it seemed like the room wasn’t vacuumed or throughly cleaned for a while. We needed to vacuum and wipe the heck out of the entire place.
Robert was always responsive and nice, which made our stay a little bit better. Pocket WiFi and fresh drinks in the fridge were very helpful during the stay.
I appreciate your detailing of the positive points of your stay: Spacious, A Good Layout, Well Furnished, Customary and Stocked Amenities, House Internet and a Pocket Wifi device, a cleaned and fully prepared room, and an attentive host with good support, and I feel like your overall experience in my unit was far better than a 1 star experience.
I do apologize that the cleaning quality was not up to your standards, however the room was fully cleaned (including vacuumed) and prepared for your stay by a professional cleaning company, and your room's preparation passed our independent Quality Assurance. This is one of our only rooms with Carpet, which is very difficult to clean throughly in the short time we have between the previous guest checking out and your checking in. We do perform deep steam cleaning of the carpet, along with deep cleanings of easily neglected areas every few months (in addition to our regular cleanings after every guest), and hold our cleaning quality to a very high standard.
My building manager did ask you multiple times over the first few days whether you needed any assistance, if you had any issues, and if there was anything we could do for you, and you responded each time that you were fine and everything was OK. If you had mentioned there was anything we could have done to improve the cleaning quality, we would have gladly done this for you, but you told us you were fine at the time.
Please keep in mind that we are not a proper Hotel, this is a regular apartment, and its bookings are for the unit itself, planned months in advance, so we have to schedule maintenance for things like Special cleanings around our already existing schedule.
Of course, depending on the severity of an issue, we will go in and fix a bigger problem immediately for a guest who is staying, or let them change rooms in an emergency, but in general this is not possible, and we have to dedicate an entire, already free day to performing these types of tasks (which we do). We do our best to ensure our cleanings are held to as high of standards as possible, but we also sometimes have a very limited timeframe to do cleanings and preparation between guests, during which we do our best, and are happy to do more if requested, but also do our best to guarantee guests can checkin into a clean and prepared room at our scheduled checkin time.
NIce place to stay and short subway ride away from Shibuya station
We really enjoyed staying here. The use of the pocket wifi was invaluable. The place was clean, comfortable, and well managed. We appreciated the little kitchen and extra living space. We recommend this place and would stay here again.