6 Bedrooms, 5 Baths, Sleeps 16
Carolina Beach Realty
Pool / Spa
Check-in: 4:00 pm
Check-out: 10:00 am
Minimum age of primary renter:25
Nice but a couple hiccups
I gathered family from Buffalo NY, Baltimore MD and as far as Star, ID for an Easter weekend at Carolina Beach and I thought this house would be perfect. Since we booked only 2 months prior to Easter weekend we were happy to find a house with a pool and a hot tub! You never know the weather so I was ok that the pool was not heated because we had the hot tub if need be. You never know what the weather would be so I liked having the option. Upon arrival we found the pool was broken and there was maintenance staff there working on trying to find a solution. I thought this was odd since the week prior the house was vacant so there was plenty of time to have this fixed before we arrived. On Friday afternoon the pump on the pool was replaced but we were also informed that the hot tub would not be fixed during our stay.
My mom called the office to speak with someone about a refund and when we spoke with Brittany we were told to email our concerns and those emails and reviewed at the end of the month and a decision would be made at that time. This seemed odd and frankly unacceptable. This was cut and dry, I am sure the rental cost of the house is able to be increased with amenities like a hot tub are included and when those are not working we should not have to pay for that amenity.
My entire family had an amazing time and would love to make this an annual trip but the way this situation has been handled, we will hold off until making future plans.
Charyl H Williams
This house was perfect for our family of 11. It had everything and everything worked! Right on the beach with a pool to keep the little ones happy. The hot tub made us all happy. Beautifully appointed - could not ask for anything more.
The property is very open and bright. The bedrooms and bathrooms were large and decorated nicely. I would recommend staying here with a large group.
We agree and thank you!!
Beautiful home on the beach. Convenient location.
The home was well appointed. The management company responded primptly when issues arose. Linens included which is a big plus. Rooms were spacious and each had its own bathroom. Beautifully decorated. We loved our stay.