4/10 Poor
Barbara H.
28 January 2024
Liked: Cleanliness
Disliked: Check-in, communication, location, listing accuracy
Disappointing
The property is lovely but the hosts have everything set up so you are entirely dependent on them. We could not get our rental car to the property, even though they said a front wheel drive would be all right. If we needed a four wheel drive, they should have told us so we could rent one! So they would have to shuttle us any time we wanted to leave the property. The swimming pool was covered and we weren’t allowed to use it without asking them to take the cover off. There was a fire pit, but we couldn’t use it without asking them for wood. There was wifi, but only if we walked to their house and sat on their deck to use it. Etc. Etc.
We specifically booked this place to be away from people and didn’t want to have to engage with our hosts for each and every move we made. Some people might like that, but we’re not those people.
We paid a lot of money for six nights and had to leave after one night. We are not wealthy and had to rent another place “on the fly” and paid a premium to do so. Plus it was stressful and very upsetting (yes, there were tears) to learn that a listing that sounded so idyllic turned out to be quite traumatic for us.
It would be very appreciated I’d we could receive a partial refund. We could not stay there because access to the property was misrepresented.
We have used VRBO for other holidays but will be very careful if we decide to use again.
Barbara H.
Stayed 6 nights in Jan 2024
