3 bedrooms, 2 baths, 7x4m pool, upscale features, spacious open kitchen
Oliver & Heike Hochscheid
- english, german
Check-in: 4:00 pm
Check-out: 10:00 am
Minimum age of primary renter:25
100% refund if canceled at least 60 days before arrival date.
We paid everything months in advance and a few days before our vacation the owner emailed us and stated we needed to bring cash for a cleaning fee that was not listed on their original pricing. As soon as we got to the rental property there was a note on the table to call so the owner can stop by and collect the money. The owner then texted me a day before leaving and stated we needed to make sure all the trash was taken out and all the dishes were clean and put away. In addition to the hidden fee, there was only 1 roll of toilet paper, a half of a roll of paper towels, a drop of dish soap and 1 garage bag. We had to go and buy everything As soon as we got to the rental property. Very disappointed in this rental.
Jesscia H. called HomeAway when got all documents for her stay because she hasn´t seen the fee cleaning while booking her booking. I called her, explained everything again and I even offered a cost free cancellation to make her happy. She emailed me after our phonecall "I truly apologize that VRBO called you. I called them just for clarification because I was just confused when the fee wasn’t listed upfront. Completely Makes sense after your explanation and we have no problem paying the fee."
Obviously that was wrong. I called her again after this rating because I didn´t understood it. She said everything was good but she was annoyed about the toilet paper. Yes, in the toilet was 1 roll of paper. And a complete pack with 20 more rolls in the storage room - but she didn´t look in the storage room. By the way: Our housekeeper wrote the note and he´s collecting the money for the final cleaning. Not me. I explained that 3 times to her. What should I say. This rating is completly pointless.
Villa is as advertised - manager goes above and beyond
Well furnished. Large and comfortable property.
Had an adventure - the ac stopped working while we were away from the house (a surprise given the home is well maintained) and they had just had it serviced recently. These things happen which is not remarkable. What was remarkable was that Mike, the property manager, even though he was on vacation made sure that a service person responded as soon as possible. We discovered outage at 6:30pm and due to high volume of calls (unseasonably hot and ac units were dying by the truck load) the service guy got there at 9:30pm. They needed a new fan which they did not have readily available. So we were w/o ac for the night. Discussed going to motel with Mike and he assures us if we did, we would get part of our booking fee refunded. We decided to tough it out and stay in the house +it was late and we were tired).
Mike made sure ac was fixed by 1pm next day, which was perfect as we had meetings from 9am to 6pm.
Great communication and follow through by Mike.
Owners sent us email letting us know they would discount our next stay due to the inconvenience.
Long and short - any property can have a breakdown in a key system at any time. What is critical is how the owner and manager work to resolve the issues and take care of the customer. Mike the manager and Oliver the owner did an exceptional job in this case.
Thanks very much!
Very nice property, well taken care of.
Relaxed a few days, ran around to the beaches a few days, great location for us. Everything we needed was close, Family, friends and food!
Thanks very much for your Feeback. Hope you had a great time!
Just what I hoped it would be!
Easy location to everywhere and close to my nieces. Beautifully decorated, has everything you need. Loved the pool! Wish I could have stayed longer.
The only things I would do differently is bring my pillow...they were to flat. And it would be very helpful if the cleaning cost was listed on the booking sight. I did not see it in the email sent a few weeks before my trip and thought all money was squared away...So I had to go to the atm for a good amount of cash. They were kind and patient with me on that. The stay was great and I would use the home away from home again!🏡�🏖�💛�
Thanks very much for your review, Angela
Brochure Not As It Seems
We happily booked this property months in advance based on the pictures, description, and price. We have spent the last 15 years staying at different rental properties for the Christmas holidays and this one looked like something we would be pleased to stay in. Unfortunately, when we arrived the entire house smelled of sulphur and this smell continued coming from the taps, washer machine, and the sprinkler system at night even after running them. More offensive than this, was the mould we found around the pool area, under the air conditioning unit in the garage, and under the carpet which lined the entire garage floor. Beyond this health risk were the misrepresented facts about some of the accommodations/amenities. The beds listed as king size were in fact only queen size and the double bed was a single. The linens for the beds and towels were worn out and the kitchen linens looked dirty. The kitchen floor was dirty and so were the kitchen counters even though the house was said to be "all ready for us". Another disappointing factor was the garage. Along with the mould, it was listed as a two car garage, however because they had a pool table in the garage, you had to park your car outside in the sun. The brochure of the house looked beautiful, but time and improper care was the reality upon entering this house...like the old bathrooms and well overgrown pool area! The owner was very pleasant throughout the initial booking and onward, however when we mentioned these issues to him (including sending pictures taken), he told us that their housekeeper found no smell and that it really wasn't mould at all. He was not easy to work with after that point.
We left after staying only one night because we could not endure the sulphur smells nor put our health at risk with the mould, especially because we were supposed to be renting it for one month.
We would definitely NOT recommend renting this property and this is coming from travellers who have used VRBO| in the past and have rented many other properties in the same Florida area.
Unfortunately this review on our house was from a lady who rented the house for 3 weeks in december. She should arrive Dec. 5th but did not show up. She wrote me an email that she has some problems because she´s moving out of her house into a new flat. So she came 4 days later than expected. The day she arrived she wrote me an email that everything is not good in the house and I immediately called our housekeeper Michael to take care of it. He and one helper arrived 1,5 hours after her email. Nobodys been in the house, nothing was touched or used. No mold, no sulphur smell, no guest. He called her and she said she´s already in North Florida on the way back home.
One day later she worte me an email that she would like to have some money back. And that is what it´s all about. She´s never been in the house in Dec. They booked the house 7 month before scheduled arrival because they´ve been in Florida.They´ve seen the house, they have been in - and booked it.
I didn´t gave her money back because there really was no reason. After that she wrote that review and HomeAway/VRBO doesn´t delete it. Reason for that is that I don´t cancelled her booking in the calender and they say: she booked the stay, I didn´t cancel it and so she´s allowed leave a review. What should I say. It´s annoying.
We stayed at this property over the Thanksgiving holiday and had a wonderful time!! I have rented many vacation homes in the past but this one was exactly how the pictures showed. It was spotlessly clean and the furniture was in great shape. Our boys loved the pool table in the garage. This home is extremely well cared for and is beautifully decorated. The owner, Oliver is very nice and made renting this home a breeze. I will definitely rent this property again in the near future.
Thank you Oliver for such a lovely stay!!
The Chaissan Family
Northport is an ideal base for visiting any part of Florida: Fort Myers about 45 minutes, about 2 hrs to Orlando, Tampa / Sarasota about 1 hr, Miami 2.5 hrs, etc. Venice Beach can be reached in just 10 minutes by car. Within 25 minutes you have 23 different beaches to choose from.
Likewise, a perfect location in Northport itself: 8min to the highway, 6min the highway no. 41 (Tamiami Trail), which connects all the coastal towns. Supermarkets and restaurants are also within 4 miles.
Other Activities: Jet ski, boat